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How to Create a Credit Note in Invent ERP?

Create and issue a credit note in Invent ERP to reverse all or part of a customer invoice. Use the invoice’s "Create credit note" action to generate a pre-filled credit note, choose full or partial credit, adjust line items and taxes as needed, add a reason/reference and correct posting date, then save, approve/post, and send the credit note to the customer so the customer balance and accounts are updated.

Notes & Tips​

  • Always double-check before creating a credit note: Verify invoice reference, amounts/quantities, tax codes, posting date, and whether it should be full or partial to avoid accounting errors and unnecessary reversals.

FAQ​

Q: What is a credit note? A credit note is a document issued by a seller to reduce or cancel a previously issued invoice — recording a refund, return, or price adjustment and updating the buyer’s outstanding balance and the seller’s sales records.

Q: Does a credit note affect the customer balance immediately? No only after the credit note is Approved/Posted; drafts do not change balances.